the lottery Privacy Policy – How We Handle Your Personal Data

When you register and use the lottery, we collect personal information that is necessary to operate your account and comply with Philippine regulations. This includes your full name, date of birth, email address, mobile number, and a government-issued identification document to verify your identity and confirm that you meet the minimum age requirement of 21 years. We also collect financial information such as your preferred payment method and transaction history, which is required to process deposits and withdrawals in Philippine pesos (PHP) and to meet our anti-money laundering obligations. When you use our platform — whether on mobile or desktop — we automatically collect technical data including your IP address, device type, browser version, and session activity logs; this information helps us maintain platform security, detect suspicious behaviour, and improve the overall experience for players across the Philippines. If you contact our support team, we retain records of those communications to help resolve any follow-up queries efficiently. We do not collect sensitive personal information such as racial or ethnic origin, political opinions, or health data unless you voluntarily provide it in a support context and it is strictly necessary to assist you. All data collection is carried out in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of the Philippines.

The personal data we collect is used exclusively for the purposes of operating and improving the lottery platform for players in the Philippines. Your account information is used to verify your identity, process transactions, and communicate important updates about your account, including security alerts and changes to our policies. Transaction data is used to process your deposits and withdrawals accurately and to generate the account history you can review at any time within your dashboard. Technical and usage data helps us identify and fix platform issues, optimise performance on mobile devices, and ensure that the games and betting markets you access — including Slots, Slot Game, and Sports betting — load reliably and fairly. We may use aggregated, anonymised data to understand how players interact with different sections of the platform, which helps us make informed decisions about new features and content; this aggregated data cannot be used to identify any individual player. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. We will never sell, rent, or trade your personal information to third-party marketers or advertisers.

The lottery shares your personal data only in limited, clearly defined circumstances and never for commercial gain. We work with trusted third-party service providers — such as payment processors, identity verification partners, and cloud infrastructure providers — who require access to certain data in order to deliver their services on our behalf; all such providers are contractually bound to handle your data securely and only for the specific purpose for which it was shared. We may disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts when we are legally required to do so, including in connection with anti-money laundering investigations or fraud prevention measures. If the lottery undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, but only under the same privacy protections described in this policy and with prior notice to affected players where required by law. We do not share your data with other online gaming platforms, advertising networks, or data brokers. Any third party that receives your data is required to maintain appropriate security standards and is prohibited from using it for any purpose beyond what we have authorised. You may request a list of the categories of third parties with whom your data has been shared by contacting our support team.

As a player based in the Philippines, you have specific rights over your personal data under the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules. You have the right to be informed about how your data is collected and used, which is the primary purpose of this Privacy Policy. You have the right to access the personal data we hold about you — you can request a copy of your data at any time by contacting our support team, and we will respond within the timeframe required by applicable law. If any of your personal information is inaccurate or incomplete, you have the right to request a correction, and we will update our records promptly upon verification. You also have the right to request the deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purpose for which it was collected and there is no legal obligation requiring us to retain it. If you believe your data rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please reach out to our support team with your account details and a clear description of your request; we are committed to responding in a timely and transparent manner.

The lottery uses cookies and similar tracking technologies to make the platform work correctly and to improve your experience as a player in the Philippines. Essential cookies are required for core functions such as keeping you logged in, remembering your session preferences, and ensuring that transactions are processed securely; these cookies cannot be disabled without affecting the basic operation of the platform. Performance cookies help us understand how players navigate the site — for example, which pages are visited most frequently and where players encounter errors — so that we can prioritise improvements. We do not use third-party advertising cookies or allow external ad networks to place tracking technologies on our platform. You can manage or delete non-essential cookies through your browser settings at any time; most modern browsers allow you to block or clear cookies on a per-site basis, and instructions for doing so are available in your browser's help documentation. Please note that disabling certain cookies may affect the functionality of some features, such as saved preferences or session continuity. By continuing to use the lottery after being informed of our cookie practices, you consent to the use of essential cookies as described in this section.

Protecting your personal data is a core responsibility that the lottery takes seriously, and we implement a range of technical and organisational measures to safeguard your information against unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and our servers is encrypted using industry-standard protocols, ensuring that your login credentials, payment details, and personal information cannot be intercepted in transit. Access to personal data within our organisation is restricted on a strict need-to-know basis — only staff members who require access to perform their specific role are permitted to view player data, and all such access is logged and audited. We conduct regular security assessments and vulnerability testing to identify and address potential weaknesses in our systems before they can be exploited. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify the National Privacy Commission and affected players in accordance with the timelines prescribed by Philippine law. We encourage you to also take steps to protect your own account, including using a strong and unique password, enabling any available two-factor authentication, and logging out of your account when using shared devices. If you suspect any unauthorised access to your account, please contact our support team immediately so that we can take prompt action to secure it.

The lottery may update this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements under Philippine law, or improvements to our platform. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify registered players through in-platform messages or by email. We encourage you to review this policy periodically so that you remain informed about how your personal data is being handled. Continued use of the platform after an updated policy has been published constitutes your acceptance of the revised terms. If you have questions about any aspect of this Privacy Policy or wish to exercise your data rights, the FAQ page is a good starting point, and our support team is available to assist you further. This policy is governed by the laws of the Republic of the Philippines, and any disputes relating to data privacy will be subject to the jurisdiction of the appropriate Philippine authorities, including the National Privacy Commission. We are committed to maintaining your trust by being transparent, responsive, and accountable in everything we do with your personal information.